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What's New?  |
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Frequently Asked Questions |
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- HOW CAN I ORDER?
- HOW MUCH DOES THE SHIPPING COST IS?
- HOW LONG DOES THE DELIVERY TAKE?
- WHAT HAPPENS IF I'M NOT AT MY DELIVERY ADDRESS AT THE TIME OF DELIVERY?
- IF I'M NOT HAPPY WITH MY PURCHASE, WHAT CAN I DO?
- WHICH PAYMENT METHODS DO YOU ACCEPT?
- CAN I FIND THE ONLINE ARTICLES ALSO IN THE STORES?
- CAN I CANCEL MY ORDER?
- IF I RECEIVE MORE THAN ONE PURCHASE ADVICE, WHAT DO I HAVE TO DO?
- WHAT ARE THE RISKS LINKED TO THE PAYMENT THROUGH CREDIT CARD?
- WITH WHOM CAN I GET IN TOUCH IF I HAVE TROUBLES IN PURCHASING OR IN CASE OF TECHNICAL DIFFICULTIES?
- WHAT SHOULD I DO WHEN I RECEIVE MY PARCEL?
- IF I PURCHASE SOMETHING, WHAT WILL I RECEIVE A RECEIPT OR AN INVOICE?
- IF I HAVE TROUBLE SURFING THE SITE OR VIEWING SITE PAGES, WHAT CAN I DO IN ORDER TO CONTINUE WITH MY PURCHASE?
- WHAT CAN I DO IF I'M NOT HAPPY WITH MY PURCHASE AND I WOULD LIKE TO CHANGE AN ITEM?
- WHAT HAPPENS IF THE ITEM I CHOSE IS RUN OUT?
- HOW CAN I ORDER?
From the home page, click on the link "subscribe", fill in the subscription form, fields with "*" are mandatory. At the end of the subscription you can login (with your email address and password), then you can shop online through the basket and follow the shopping procedure.
2. Via Fax, without subscription to our website, fill in a white sheet with all your personal data, put the items code, description, quantity and desidered colors and send it to the 24/7 number +39-0362-340410, you will be contacted from our staff via e-mail or via phone to confirm the order.
3. By phone, you can call +39-0362-70652, from monday through friday, from 9.00 to 12.00 and from 14.00 to 18.00
4. Via e-Mail, to the following email address: info@borsevaligie.com
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- HOW MUCH DOES THE SHIPPING COST IS?
For all orders, shipping cost within the CEE is about Euro 11,40 for 5 kg maximum - from 6 to 10 kg is Euros 13,20 - from 11 to 25 kg is Euros 19,20 - beyond is Euros 36,00: these prices are VAT included.
Shipping costs increase if destination is towards Minor Islands and Uncomfortable Locations: in this case you will verify your shipping costs through the cart, when the order is complete.
To Livigno and Campione D'Italia, that are free zones, there is also a custom fee of 35 Euros + VAT for Livigno and 60 Euros + VAT for Campione D'Italia.
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- HOW LONG DOES THE DELIVERY TAKE?
We generally dispatch goods in the working day after the placing of the order and getting the payment. There could be some delay linked to the finding of the goods, so the dispatch could be postponed of another working day. Delivery times are those estimated by our courier Bartolini: from 48 to 72 hours.
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- WHAT HAPPENS IF I'M NOT AT MY DELIVERY ADDRESS AT THE TIME OF DELIVERY?
If you are not at home at the time of delivery, the courier should live a card explaining where the parcel is and how to get in touch with them in order to arrange another delivery.
In order to avoid problems with the delivery, it is very important, when making the order, to "well" specify a telephone number and an exact indication of the name/number on the entrance phone or other.
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- IF I'M NOT HAPPY WITH MY PURCHASE, WHAT CAN I DO?
You can exercise the Return and Refound Right in accordance with the law in force. Within 8 days after the delivery, you have to communicate to Borsevaligie.com the will to withdraw from your purchase. Within 10 days you should send back the goods, in its' original condition unused with all the packaging and tags intact, through a recorded method of carriage. Then you can choose either to replace your purchase or to be refounded. Within that date the customer has to send written and signed communication through a letter sent by recorded delivery to the following address: To the kind attention of Internet Dep. of Borsevaligie.com c/o Menini Import Export Srl - Via Confalonieri, 9 - Meda (MI). This letter could also be sent via fax to this number +39-0362-340410.
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- WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept payments through PayPal, credit card and bank transfer (made in advance) to Menini Import Export S.r.l. These are our bank details:
Banca Popolare di Sondrio
Agenzia di Seregno
C/C: 00035350X18
Cin: A
ABI: 05696
CAB: 33840
IBAN: IT91A0569633840000035350X18 - SWIFT: POSOIT22
Please write the number of your order in the purpose of payment.
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- CAN I FIND THE ONLINE ARTICLES ALSO IN THE STORES?
Yes, you can find these articles also in the stores.
In any case, to be sure, please contact our call center +39-0362-70652.
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- CAN I CANCEL MY ORDER?
Yes, you can. You should contact us ASAP mailing to info@borsevaligie.com
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- IF I RECEIVE MORE THAN ONE PURCHASE ADVICE, WHAT DO I HAVE TO DO?
In this case, contact us to make sure that no more than one order has been processed.
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- WHAT ARE THE RISKS LINKED TO THE PAYMENT THROUGH CREDIT CARD?
Risks are quite non-existent as credit card data are directly sent in a cryptographic way to the SLL of our bank.
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- WITH WHOM CAN I GET IN TOUCH IF I HAVE TROUBLES IN PURCHASING OR IN CASE OF TECHNICAL DIFFICULTIES?
You can contact us either via phone (+39-0362-70652) or via mail (info@borsevaligie.it)
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- WHAT SHOULD I DO WHEN I RECEIVE MY PARCEL?
You should check if the number of the parcel is the one written on the delivery note. You should also check if the parcel is unbroken and without damages. In case of lost/damaged parcels communicate it to the courier at the time of delivery.
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- IF I PURCHASE SOMETHING, WHAT WILL I RECEIVE A RECEIPT OR AN INVOICE?
You will receive an invoice. You can choose a delivery address different from the invoice address.
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- IF I HAVE TROUBLE SURFING THE SITE OR VIEWING SITE PAGES, WHAT CAN I DO IN ORDER TO CONTINUE WITH MY PURCHASE?
These problemes can be solved enabling cookies, javascripts and setting a surfing security level not too high.
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- WHAT CAN I DO IF I'M NOT HAPPY WITH MY PURCHASE AND I WOULD LIKE TO CHANGE AN ITEM?
You should contact our customer service (info@borsevaligie.it) to communicate your wish to replace the item bought. Shipping cost are up to the customer (both to send us the goods and to receive new items).
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- WHAT HAPPENS IF THE ITEM I CHOSE IS RUN OUT?
In this case Borsevaligie.it will contact you in order to suggest another item with the same price/quality ratio. Then you can choose either to accept this offer or to be refounded.
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Tel.: 0362-70652
From Monday to Friday
8.30 - 12.00
14.00 - 18.00
OR
Click here
to contact us by e-mail |
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